AskGamblers. gepostet am January 26, Dear @fb_, Any update regarding your complaint? Thank you. Planet 7 Casino. gepostet am . I have 3 withdrawal that were approved in December. One on Dec 8th, for $ One was Dec 11th, for and the last one was Dec 18th. Sept. Planet 7 Casino. gepostet am January 20, Hi Dog-- I'm terribly sorry for the delays and frustration you've experienced with this. I've reviewed.
askgamblers planet 7 casino - apologiseFinally, casino informed about working on this issue in cooperation with the player. Der Spieler behielt Kontakt mit dem Casino, bekam aber keine klare Antwort. Player was waiting 4 months for his payment of USD after placing the official complaint casino closed his account. It is so far unknown whether the Beste Spielothek in Ober Lager finden received his winning or not. Der Spieler sagte, dass er monatelang auf seine Zahlungen gewartet hatte, kontaktierte das Kasino um ein Update zu erhalten, stieg aber bei jedem Versuch in eine Voicemail. Der Spieler Beste Spielothek in Hohenleuchte finden sich über eine sehr lange Auszahlungsabwicklung und eine ständige Verlängerung der Bearbeitungsverzögerungen. He has several unpaid requests pending on his account, which have already been approved. Der Spieler hat sich bei vielen Gelegenheiten mit dem Casino in Verbindung gesetzt. Casino antwortete, aber keine klare Antwort, keine weitere Aktualisierung vom Player.
Delayed payment, unclear case, the player had been claiming his winning for 8 months. The player was considering a legal action against the casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.
Player just got one reply saying the casino representative was out of office and would get back to him ASAP.
The player was considering legal action against the casino. No other updates since. Delayed payment, the player received only half of his winnings.
He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office.
Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.
Withdrawal took too long, a check received after complaining publicly was refused by the bank. Player was waiting for the payment of his winnings for over a month.
He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check.
It is so far unknown whether the player received his winning or not. He had several unpaid requests pending on his account, which have already been approved.
He complained that he had to wait weeks or even months for his withdrawals. The casino replied to his complaint and informed him about his next incoming payment.
The player provided a chat transcript with the casino support confirming sending money to the processor. No reply from the player about the actual status so far, he has probably received the money.
Misunderstanding — credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which had expired since depositing the money.
The player sent a new credit card details to the casino for verification, so that he could receive his winning.
The casino assigned this to their fraud department. Finally, the casino informed about working on this issue in cooperation with the player.
The winning should be paid out soon or have been already paid out. Complaints on related Silver Oak Casino Unspecified relation. Insufficient evidence from casino.
The player won a jackpot, casino refused to pay them the full amount. After the player hit the jackpot and accumulated some winning, he requested a withdrawal.
The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning.
The casino failed to provide some evidence about the case. The player won a big jackpot but his winning was confiscated due to broken terms and conditions.
The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud. We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence.
With no new evidence, the case remains unresolved. Show 1 similiar complaints with black points in total 49 for this casino.
The player received a partial amount of the deposit money, but the rest was still unpaid. A player from a restricted country by his words dealt with a casino that they would return their deposits.
The case remains unresolved. Lady from the US wanted to withdraw her winning but her account was suspended. After she claimed a complaint against the casino she got an answer from the casino that her account was audited.
New information is missing and no more evidence was published. Show 1 similiar complaints with black points in total 45 for this casino.
A player from United States complaints about extremely long withdrawal processing. The player waited for one and a half month to receive the first payment.
Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of a long withdrawal process. We believed that the player did receive the money and the case was resolved.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. Extremely long withdrawal process with miscommunication between the player and the casino.
The casino owed the player their winning for over six months. The player complained about this casino for the second time in a row.
The casino started to pay the player in payment installments but stopped after two months. She contacted the casino about this issue for about twenty-one times with no resolution.
Show 5 similiar complaints with black points in total 20 for this casino. Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month.
Nobody responded to this complaint and we do not know if the player received the money or not. The player requested multiple withdrawals but they kept being delayed.
Later on, he did receive some of his winnings and was promised by the casino to receive the last one soon. There is no further information on this case.
The player filed a complaint when they stopped receiving the payment. The player stopped receiving their payment installments but in the end the casino paid the player in full and the complaint became solved.
Show 2 similiar complaints with 39 black points in total 3 for this casino. Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints from the player or the casino, we believed that the player received the money. We are more than happy that the casino came with a good solution in favor of the player.
Insufficient evidence from player. After this request, the player stopped responding to the complaint thread so we consider it must have been solved and found for the casino.
The player joined the casino from a restricted country based on wrong marketing e-mail that they received. All bonus winnings were seized and the account was closed.
This case remains unresolved. Complaints on related Slot Madness Casino Unspecified relation. Ignoring a withdrawal requests for 5 months.
The player had waited for a withdrawal for more than 5 months, since then he won 5 times, no withdrawal was allowed since the 1st withdrawal request was pending.
The casino was not responding to this complaint. Waiting for a second withdrawal was extremely long, no reason was given by the casino.
The obtained money came in five transfers. He placed an official complaint regarding the remaining 8 USD.
Casino wrote 3 different emails asking for all the evidence for verification. Some of the email addresses were unable to reach. We consider this as unprofessional.
Later the email was from sister casinos. Player did not get an answer. Very long withdrawal process after already approved withdrawal request of only dollars.
The waiting time was almost 4 months. The casino confirmed they would send the payment. Withdrawal approved, but payment delayed. The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time.
Every time on the chat the player was asked to email his documents again, also to different email addresses. No response came to an official complaint.
After a withdrawal request, the account was closed. Casino responded that it was due to the audit of his account but later no response came.
After the player won USD which had been first approved for a withdrawal, the casino was auditing his account. No later response after the audit came so this case is uncertain and hard to decide.
The casino accused the player of having duplicate accounts. After accusing the player of having duplicate accounts the casino was not able to provide any evidence.
The player had been waiting for 4 months for his payment of USD but after placing an official complaint the casino closed his account.
An official statement from casino said the player had a duplicate account. Unfortunately, we have not heard from casino since then.
Long withdrawal process of 2 requests, no response. A really polite complaint was made from the player who had waited already for a long time after a withdrawal request was made.
The casino answered that sure the player had won and it was just taking more time than usual but it was going to be approved soon.
No response from the player whether he received the money, but we consider this payment as likely paid. Long verification and withdrawal process, the player was complaining about the payment system.
The casino replied the check would be paid. Verification took longer than usual. The player was complaining that the payment process was too long as he had been waiting for more than 2 months.
The casino said that the player would get a check. The final response from the player was missing so we are not sure if the payment was paid or not.
We consider this as likely paid delayed payment. Complaints on related Raging Bull Casino Unspecified weak relation. Player was accused of breaching bonus terms, but the casino did not show proper evidence.
Casino representative told to the player that he should not had placed a complaint as she was helping him out.
Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms.
He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.
No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.
We are unable to tell if these customers ever got paid. The player waited for his payment and was unable to get any answer from the casino.
They only asked for identification documents again. The payment has an unknown status. Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month.
The player had 2 pending withdrawals and had been waiting over a month. Unable to get any information regarding these payments. Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.
We have no clue if the player got paid or not. Again delayed payment, it was impossible to reach this casino via phone or email. The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March The player won from a no deposit bonus.
The player tried to write to the casino support many times but he has got no reply. His winning was simply taken out of his account. Later he got different answers from the support.
He was told that a manager would call him soon but no one tried to reach him. Delayed payment- waiting for more than one month, unknown status of the payment.
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything. The player was unable to get any information regarding his delayed payment.
The player just received an email saying his request had been declined, no reason given. After a successful verification process player was still unable to get his winning.
No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not. The player placed this complaint after 3 weeks of waiting for his payment.
The reason given was that the casino was changing the management. We are unable to decide what was the reason of it or if the player got paid.
One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
The player was waiting to be paid and was unable to get any reasonable response from the support. Withdrawal stayed requested and we do not know the outcome of this case.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
Withdrawal request was declined many times without any reason given. Complaints on related Dreams Casino Unspecified weak relation.
The player was promised a refund of her deposit but lost her winning due to an honest mistake. The player, Ellen, was accused of having a duplicate account.
She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino. The player found herself totally innocent in this.
The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
No reaction policy, passive regulator. Very long withdrawal process where the casino stopped responding to the player completely. The casino never responded to the complaint and it stayed unresolved.
This was his second attempt to withdraw his winnings. Soon after he provided this information, the withdrawals started coming into his account one after another.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not. Three withdrawal requests are pending for more than 6 months.
The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player got just an automatic response for every inquiry, claiming that they would answer in 5 days, but they never did.
We understand this can be really frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails.
Please see credit balance is Rand. The following week I was away. Once returned and wanted to check with them if I can withdraw my money and it Get Lucky Casino - Declined payment without any reason.
Hello, I visited last week for the first time Getlucky casino, and i registred there. I received the freespins promotion like all other players did Cloudbet Casino - Bitcoin payment still pending after I tried emailing them, but received no reply.
Staybet Casino - Payment is being delayed for months. I have been waiting 3 months continueusly gettin told the same thing over and over , basically saying it will be processed ASAP!
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